The four steps on the form
Pick the job
Storm damage, a removal, pruning, a stump, a palm, a hedge, an arborist report or clearing a section. Go with the nearest fit; the detail can be sorted out with the arborist.
A few taps about the tree
How tall it is, how many trees there are, whether it's near a power line, and similar quick questions. On removals the form asks whether you know if the tree needs council consent, and passes your answer to the arborist. Not sure is a perfectly good answer.
Your postcode
So we know where the tree is.
Your first name and mobile
An email address and a note for the arborist are optional. Before you send, you tick a box agreeing that we can share your details with a local arborist so they can contact you about the job.
After you send it
A local arborist contacts you about the job. Expect them to want to see the tree before they quote: its height, what's underneath it and how they'll get gear in all change the work.
You and the arborist agree the price and the work between you. We don't quote and we're not part of the job, so whether to go ahead is entirely up to you. Reading a tree quote goes through what a written quote should cover.
A tree touching a street power line
This one isn't an arborist's job, which is why the form asks about power lines. If a tree is touching a power line on the street, the form sends you to your lines company, which has to make the line safe first. Keep everyone well back, and call 111 if anyone is in danger. Trees and power lines explains who does what.
Storm damage
If anyone is hurt or in danger, call 111. Storm jobs sent through the form are marked urgent for the arborist, but we make no promise about how quickly anyone responds, and after a big storm nobody honestly can. When it's safe, photograph the damage and tell your insurer.
What we never do
We don't do tree work, quote it or employ arborists, and the site shows no prices for tree work.
No page tells you a tree is fine to cut without checking. Rule pages describe what council plans protect and send you to the council about your own tree.
And there are no felling, climbing or chainsaw instructions anywhere on the site. Homeowner tips go no further than small pruning from the ground with hand tools.